A new feature designed to increase driver confidence by providing key trip insights before accepting a ride.
The Challenge
Factors like passenger behavior, destination risk, and potential earnings impact their decision-making. Our goal was to design a feature that provides drivers with better trip insights, increasing their confidence before accepting a ride.
User Research
Our primary users were Uber drivers, and through interviews and usability tests, we identified their main concerns:
Key Insights
From our research, we discovered that:
How Might We
The Solution
We designed a “Trip Confidence Preview” feature within the Uber Driver app that:
How Might We
ShowTime!
The final design seamlessly integrates into Uber’s existing driver app, giving drivers clear trip insights and a real-time passenger safety rating — all in a clean and intuitive interface. Drivers get the information they need, right when they need it, helping them make safer, smarter decisions in seconds.
Explore the full prototype & experience the flow yourself 👉
Our Vision
